Privacy Policy
Oddly Human Counselling
Last updated: October 30, 2026
At Oddly Human Counselling, your privacy matters. Whether you're exploring counselling services, reaching out with a question, or already working with me, I recognize the importance of protecting your personal information.
This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit the Oddly Human Counselling website or communicate with the practice.
Oddly Human Counselling is a private counselling practice based in Vancouver, British Columbia, operated by Jane Rea, Registered Clinical Counsellor (RCC).
The practice handles personal information in accordance with applicable privacy legislation, including British Columbia's Personal Information Protection Act (PIPA).
1. Information Collected
Depending on how you interact with Oddly Human Counselling, personal information collected may include:
Your name and contact information, including your email address.
Information you voluntarily provide through the website contact form.
Information shared through email correspondence.
Appointment and scheduling information.
Information collected through online booking, intake forms, and informed-consent documents.
Technical information associated with website visits, such as browser type, pages viewed, and website activity.
You are encouraged to share only the information necessary for your inquiry when contacting the practice through the website.
2. How Personal Information Is Used
Personal information is collected and used for purposes reasonably related to providing and administering counselling services, including:
Responding to inquiries about counselling.
Communicating with prospective and existing clients.
Scheduling, confirming, and managing appointments.
Facilitating intake, informed consent, and counselling services.
Maintaining records required for professional practice.
Supporting the operation, security, and improvement of the website.
Meeting applicable legal and professional obligations.
Personal information is not sold to third parties.
Information is collected, used, and disclosed with consent or as otherwise permitted or required by applicable law.
3. Website Contact Forms and Email Communication
When you submit an inquiry through the Oddly Human Counselling website, the information you provide is transmitted through Squarespace and delivered to the practice's Google Workspace email account.
Google Workspace is also used to communicate with prospective and existing clients about appointments, administrative matters, and other appropriate communications.
While reasonable measures are taken to protect personal information, standard email and website contact forms may carry privacy and security risks. They should not be considered completely secure methods of transmitting sensitive information.
Please avoid including detailed personal health information, extensive trauma histories, or other highly sensitive information in your initial website inquiry.
Email communication is not intended for emergency or crisis support.
4. Online Booking, Intake, and Client Records
Oddly Human Counselling uses Jane App, a third-party practice management platform, to support:
Online appointment booking and scheduling.
Client intake and registration.
Informed-consent documentation.
Clinical record management.
Other administrative functions associated with counselling services.
Jane App has its own privacy and security practices governing the operation of its platform.
Clients receive additional information about confidentiality, the collection and use of personal information, and clinical recordkeeping through the practice's intake and informed-consent process.
This website Privacy Policy does not replace those clinical consent and confidentiality agreements.
5. Cookies and Website Analytics
The Oddly Human Counselling website is hosted by Squarespace, which uses cookies and similar technologies to support website functionality, remember visitor preferences, and provide website analytics.
Cookies may fall into the following categories:
Essential cookies: These support core website functionality and are necessary for the website to operate.
Analytics cookies: These help provide information about website visits, traffic sources, and how visitors interact with the website.
Advertising cookies: Where applicable, these may support advertising-related functionality or measurement.
Visitors can manage their preferences for non-essential cookies through the website's cookie banner. The website is configured to restrict non-essential cookies unless consent is provided.
Visitors may also manage or disable cookies through their browser settings, although doing so may affect certain website features.
6. Third-Party Service Providers
Oddly Human Counselling uses third-party service providers to operate the website and administer counselling services, including:
Squarespace: Website hosting, contact forms, and website analytics.
Google Workspace: Email hosting and communication.
Jane App: Online booking, intake documentation, and practice management.
These providers may process personal information as necessary to deliver their services, subject to their respective terms, privacy policies, and applicable legal requirements.
Personal information may be processed or stored outside British Columbia or Canada, depending on the service provider and its infrastructure. Where information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
7. Protecting Personal Information
Oddly Human Counselling takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, or disposal.
These measures include the use of password-protected accounts, additional account authentication, and third-party platforms with privacy and security controls.
No method of electronic communication or information storage can be guaranteed to be completely secure.
8. Confidentiality and Its Limits
Confidentiality is an important part of the counselling relationship.
Information shared in the course of counselling is handled in accordance with applicable privacy legislation, professional standards, and the practice's informed-consent policies.
There are circumstances in which information may be disclosed without consent, where permitted or required by law. These may include situations involving legal obligations, certain safety concerns, or other legally authorized disclosures.
The specific limits of clinical confidentiality are explained in the informed-consent process before counselling begins.
9. Retention of Personal Information
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal and professional recordkeeping obligations.
Clinical records are retained in accordance with applicable professional standards and legal requirements.
Website inquiries and administrative correspondence are managed according to their purpose and any applicable retention obligations.
When personal information is no longer required, reasonable steps are taken to securely delete, destroy, or anonymize it, as appropriate.
10. Accessing or Correcting Your Information
You may contact Oddly Human Counselling to request access to personal information held about you or to request corrections to information that is inaccurate or incomplete.
Requests will be considered and responded to in accordance with applicable privacy legislation, including any legal exceptions or limitations.
Identity verification may be required before personal information is released or corrected.
11. External Websites and Links
The Oddly Human Counselling website may contain links to external websites or third-party services.
These websites operate independently and may have their own privacy policies and information-handling practices.
Oddly Human Counselling is not responsible for the privacy practices or content of external websites.
12. Privacy Questions and Concerns
Jane Rea, RCC, is the contact person responsible for privacy inquiries relating to Oddly Human Counselling.
If you have questions about this Privacy Policy, wish to request access to your personal information, or have concerns about how your information has been handled, please contact:
Jane Rea, RCC
Oddly Human Counselling
Vancouver, British Columbia
Email: jane@oddlyhumancounselling.com
Website: www.oddlyhumancounselling.com
Privacy concerns will be reviewed and addressed in accordance with applicable privacy legislation.
If you are dissatisfied with the response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
13. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in website functionality, counselling practice operations, service providers, or applicable privacy requirements.
The most current version will be available on the Oddly Human Counselling website, with the date of the latest update indicated above.